RETURNS & WARRANTY – ATLASGROVER

At ATLASGROVER, we take pride in delivering exquisite jewelry crafted with precision and care. Our mission is to ensure your experience with our Jewelry Collection is not only delightful but also worry-free. If your piece doesn’t meet your expectations, our straightforward returns and warranty policy is designed to support you with confidence and ease.

Returns Policy

  • 30-Day Return Window – Return any item within 30 days of delivery, no questions asked.
  • Condition – Items must be unworn, in original condition, with all packaging, tags, and accessories included.
  • Process – To begin a return, contact our customer service team using your order number and a brief explanation of the reason for return.
  • Refunds – Once we receive and inspect your return, a refund will be issued to your original payment method. Please note that original shipping fees are non-refundable.

Warranty Coverage

All pieces from ATLASGROVER are backed by a limited warranty, tailored to the materials and craftsmanship of each individual item.

This warranty covers:

  • Flaws in materials or workmanship
  • Defective clasps, settings, or structural components
  • Ideal finish consistency, including plating and polishing issues

This warranty does not cover:

  • Normal wear and tear, such as surface scratches or gradual fading over time
  • Damage from accidents, improper handling, or repairs performed outside our authorized network
  • Loss, theft, or damage due to neglect or incorrect care

How to Claim

If you believe your piece qualifies for warranty service, please contact our support team with your proof of purchase, clear photos of the issue, and a detailed description of the concern.

Warranty assistance may include:

  • Replacement of the jewelry item
  • Professional repair or restoration services
  • Coordination with certified local jewelers when necessary

Need Assistance?

Our dedicated support team is ready to help with any inquiries about returns, exchanges, or warranty claims. For immediate support, visit our Contact Us page at any time. You can also reach us directly at (812)979-4527 or email [email protected]. We’re here to ensure your journey with ATLASGROVER is as seamless and joyful as the pieces we create.